I know many call Starbucks “The Evil Empire” but when it comes to customer service they have the market cornered – at least the ones I frequent do!
A new one just opened in my neighborhood and the employees already know their customers. They know names, habits and beverage preferences. It gives a small town feeling to living as an anonymous soul in a sprawling city.
The assorted fast food joints in the neighborhood seem to have new employees ever other week. Said employees don’t appear to like their jobs very much either – and it shows in their attitude toward the customers. The checkers at the local Kroger are to busy gossiping with the sackers about the manager to ever favor the shoppers with a second look. The gas stations are all self -serve – in fact with the automated pumps you don’t even have to talk to anyone to fill up the car.
I don’t know how Starbucks manages to inspire their employees to go the extra mile, to appear to enjoy their jobs, their colleagues and their customers. But whatever it is they do, I wish they would package it, like their coffee or fairy dust so it could be scattered around at the other neighborhood establishments.