The instructions for some of the 11 Tools are well, well they are lacking. One of the cardinal rules when writing instructions is that you always give them to someone clueless and make sure they can follow them and complete the task successfully. It's becoming very apparent that it wasn't done.
Along with some other librarians, I attended an Atomic Learning training session and discovered there are some very very helpful videos available to those who are wandering in the wilderness of cyberspace.
Karen Harrell, the librarian at Rummel Creek listed them on her blog.
Take a look - and you even get PDLC hours - well make that minutes for watching them.